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The original item was published from 9/30/2021 12:16:54 PM to 1/1/2023 12:00:15 AM.

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Posted on: September 30, 2021

[ARCHIVED] City of Harrisonville Citizen Survey findings now available

Cass County Courthouse

During the summer of 2021, ETC Institute administered a citizen survey for the City of Harrisonville. 

The purpose of the survey was to assess satisfaction with the delivery of City services and to help determine priorities for the community as part of the City’s ongoing planning process. Previous community surveys were administered in 2008, 2010, 2012, and 2014. 

For more information about the ongoing community master plan process, visit

A six-page survey and cover letter were mailed to a random sample of households in Harrisonville. Approximately ten days after the surveys were mailed, residents who received the survey were contacted by email to encourage participation. Of the households that received a survey, 420 completed the survey. The overall results for 420 households have a precision of at least +/-4.8% at the 95% level of confidence. 

This report contains:

  • A summary of the methodology for administering the survey and major findings
  • Charts showing the overall results for most questions on the survey and trends from 2008, 2014 and 2021 (Section 1)
  • Benchmarking data that show how the results for the City of Harrisonville compare to other cities (Section 2)
  • Importance-Satisfaction analysis that identifies priorities for investment (Section 3)
  • Tabular data showing the overall results for all questions on the survey (Section 4)
  • A copy of the survey instrument (Section 5)

Here is a quick snapshot of what the survey found.

Perceptions of the Community 

Sixty-four percent (64%) of those surveyed, who had an opinion, gave positive ratings for overall quality of life in Harrisonville, and 51% gave positive ratings for the value they receive for their tax dollars and fees. 

Quality of Life Ratings

Based upon the combination of “excellent” and “good” responses among those who had an opinion, residents gave the highest ratings for the city as a place to live (81%), as a place to raise children (75%), and as a place to retire (56%). 

Overall Satisfaction with Major City Services 

Based upon the combination of “very satisfied” and “satisfied” responses, residents were most satisfied with the following major categories of city services: police/fire/ambulance service (84%), customer service from City employees (75%), and parks and recreation programs/facilities (71%).  Residents were least satisfied with the quality of solid waste service (31%).

Click here to view the full survey findings.

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