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The original item was published from 2/19/2021 4:43:00 PM to 3/14/2021 12:05:05 AM.

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Posted on: February 19, 2021

[ARCHIVED] March utility bills could be delayed due to record-setting winter storm

City Hall Original

We want to make you aware that you might not receive a copy of your March utility bill at your normally scheduled time.

As a result of the record-setting winter storm that swept the country in mid-February, there have been many families and businesses affected by weather, power and water outages. One of the many business operations hit hard by the storm has been the US Postal Service – who handles the distribution of utility bills for City of Harrisonville customers. These outages/challenges could create a delay for you to receive your March utility bill.

If you do not receive your bill by March 1, there are several ways to go about finding out the amount due for that month. Customers can visit the City’s Utility Payment Portal, call 1-833-227-1750 or call our Utility Office at (816) 380-8900.

We want to remind you that each month’s utility bill is due on the first of the month and must be paid by 5 p.m. on the 15th of the month to avoid a 10-percent penalty.

The City offers several payment options for utility bills:

Checks or money orders can be mailed, left in the drop box located on the front of City Hall, or brought into the lobby basket or front desk. Cash can be brought in to the front desk during regular business hours. For your convenience, credit or debit cards can be used to make a payment, with an additional fee. Cards can be accepted in our office, online by selecting the online payment option, or by phone by calling 1-833-227-1750. 

This would also be a great time to sign up for! Once you sign up, Autopay will schedule a payment to draft directly from a checking account on the 15th of each month without any additional fees!

As a reminder: Please avoid making payments in the drop box outside City Hall with cash, But, for those who do plan to continue using the drop box, please make sure to put the customer name or account number on the envelope that the payment is in. Without the name or account number, it will be impossible for staff to know which account the payment should be applied to. 

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