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The original item was published from 6/5/2020 9:38:50 AM to 8/1/2020 12:05:03 AM.

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Posted on: June 5, 2020

[ARCHIVED] Payment arrangements now available for Utility customers with past-due balances

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The City of Harrisonville is committed to the health and safety of our community. 

Throughout the COVID-19 pandemic we have strived to uphold that commitment, through continuing to provide quality City services, providing important health-safety information related to the virus, being a vocal advocate for vital community funding and resources and the temporary suspension of Utility fees and disconnections 

Now, as we navigate the reopening process, we want to continue to uphold that commitment, as we partner with our customers to resume our normal Utility billing process.

We understand that the financial hardships brought on by COVID-19 limited some of our residents and business from being able to make monthly Utility payments. Acting in good faith, the City allowed those who were unable to make a payment to proceed, without receiving a penalty. 

For those customers who have been unable to keep up with their Utility account and have built up a back balance, we have created a system to help get that balance paid, while maintaining all City services.

Beginning June 4, City staff will be distributing letters to customers with a back balance. Customers who receive those letters are asked to contact the Utility Office at (816) 380-8900 or visit us at 300 E Pearl Street, to discuss your past-due Utility balance. We would like to setup a payment contract with customers for their past-due balance before June 20.  If our office does not receive a response by June 20, a notice will be placed on the customer’s door.

Click here to read the current Phase 1 operating procedures at City Hall

Payment agreements:

Residential customers will be asked to pay the current month’s bill, plus their back balance - spread across six months.

EXAMPLE: A residential customer with a back balance of $120 ($20 per month on top of the current bill) and a June bill of $75 would be asked to pay $95 for that month.

Commercial customers will be asked to pay their current month’s bill, plus their back balance - spread across three months. 

EXAMPLE: A commercial customer with a back balance of $600 ($200 per month on top of the current bill) and a June bill of $300 would be asked to pay $500 for that month.

Beginning July 6, account holders who have not made a payment arrangement for their past-due balances will be shut off and the entire balance will become due. Failure to meet the created payment agreement will also result in the customers being shut off. Customers who are shut off will be required to pay their full balance before having utilities reconnected.

Customers who decide to move, will have to pay their entire balance at the time of account closure. Those moving within the City’s utility-service area, will be able to work out a payment agreement.

During this process, staff will not begin issuing penalties or disconnecting accounts until the July billing cycle, with bills being officially deemed late on July 15 (5% late fee), and customers being shut off on July 27 ($50 admin fee, plus appropriate additional deposits, as deemed by City Ordinance). At this time, staff will resume collecting the $4 service charge for internet and phone credit card payment.

If you have any questions or concerns, please reach out to the City Utility Office at (816) 380-8900 or email

The City of Harrisonville continues to support the State of Missouri and Cass County Health Department Show-Me Strong Recovery Plan. The CCHD is the county’s public health expert and authority, and the City of Harrisonville will fully support their efforts to keep the community safe.

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