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Posted on: March 25, 2020

City of Harrisonville suspends utility disconnects amid COVID-19 outbreak

STOCK photo-water utility

The City of Harrisonville is committed to the health and safety of the public and has temporarily suspended all non-payment utility disconnects. As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services. 

In an effort to continue to thoughtfully serve our customers during this time, we encourage you to stay current on or at least pay a portion of your monthly bill. This will limit the financial strain felt when paying utility bills in the upcoming months, assuming the outbreak continues to actively impact our community. Residential and commercial customers can contact the City’s Utility Office at (816) 380-8900 with any questions.

During this time the City encourages residents and customers to take advantage of the many resources available for making utility billing payments. 

Checks or money orders can be mailed or left in the drop box located on the front of City Hall, located at 300 E Pearl Street. Credit or debit cards can be used to make payments online by selecting the online payment option or by phone by calling 1-833-227-1750. Residents may also set up Autopay, which will schedule a payment to draft directly from a checking account on the 15th of each month, without any additional fees.

Click here for more information about Autopay.

Residents are encouraged to avoid making payments with cash, while City facilities remain closed to the public during the COVID-19 outbreak. But, for those who do plan to continue using cash, please make sure to put the customer name or account number on the envelope that the cash is in. Without the name or account number, it will be impossible for staff to know which account the payment should be applied to. 

The City of Harrisonville’s current billing process is one of the most “relaxed” billing policies in Cass County. An example of this is that possible disconnections in the month of March are actually for bills with usage in January and early February. All other Cass County Cities and water districts send the bill out with a due date of 15 days later for the previous 1 month of usage. Then, they add a percentage to that bill for being late after those 15 days, then on average between 6 days to 8 days after that 15-day due date, customers will be disconnected. These municipalities additionally add shut-off fees and turn on fees after that disconnection. In Harrisonville, it is almost double on days allowed and extensions, plus any fees our City charges, are less than the other Cities and Water Districts. Staff understand that this virus is causing a negative financial impact for both the City and our residents. Our goal in this decision is to limit the financial burden on our community, while also encouraging financial responsibility.

To encourage customers to maintain the Center for Disease Control’s social distancing recommendations, the City has (temporarily) removed the $4 credit card convenience charge for those customers paying online or by phone.

The City is working across all departments and with the professionals at the Cass County Health Department to prevent potential spread and ensure proper measures and precautions are in place. As of April 2, there is one known case of COVID-19 in Harrisonville, and 21 cases have been reported in Cass County. Tragically, one person has died, as a result of COVID-19.

Click here for information about water and wastewater safety during the COVID-19 outbreak.

During this time, our Public Works Department wants to share with you this important reminder from our friends at St. Louis MSD Project Clear.


The City of Harrisonville is taking steps to support the Cass County Health Department’s state of local disaster emergency declaration regarding COVID-19. The CCHD is the county’s public health expert and authority, and the City of Harrisonville will fully support their efforts to keep the community safe.

Click here to apply for City utility services.

Click here for tips and information about preventing the spread of COVID-19.

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